ACGC’s sales inbox was flooded with quote requests. Each required gathering lane details, dims/weights, IATA codes, and service preferences. This process often led to:
October 4, 2025
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8
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How to Use AI for Your Business
Anthem’s Scaling Strategy
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• Delays -> response times varied, opportunities were lost.
• Inconsistency -> complex and varied sales process outlined.
• Manual re-entry -> increasing errors and reduced efficiency by reps.
• Inconsistency -> complex and varied sales process outlined.
• Manual re-entry -> increasing errors and reduced efficiency by reps.
Amid growing demand, ACGC needed a scalable quoting solution that eliminated bottlenecks and reduced human dependency without sacrificing accuracy.
The Solution: Harvey
Harvey was engineered as a conversational agent that transforms unstructured quote requests into structured, validated records with pricing logic applied in real time.
- Conversation to structured data: Collects only essential inputs :
Origin, destination, codes, dims/weight, commodity, and handling needs. - Routing + estimate: Applies ACGC’s pricing logic and returns with 3 options with exact pickup point, time of arrival, cost per kg and total cost.
- Notifications: Pushes notifications on error, and tracks all conversations.
- Fail-safes: If risk or ambiguity is detected, Harvey escalates to a human.
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// 2022-2025 //
Anthem agency
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