Harvey:
‍Real-time Airway Bill Quoting

By orchestrating over 150 automation nodes, Harvey turns back-and-forth quoting emails into a seamless guided conversation. This cut response times, standardized records, and gave ACGC’s sales team a competitive edge in speed and accuracy.

Your hard work and dedication have really helped us out during our first steps with our company's site promotion. We really appreciate all that you do and want to expand and extend our cooperation.

- Alexey Zotov, Managing Director
‍Air Cargo Green Capabilites S.a.r.l.

The Issue: Quotes

ACGC’s sales inbox was flooded with quote requests. Each required gathering lane details, dims/weights, IATA codes, and service preferences. This process often led to:
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• Delays -> response times varied, opportunities were lost.
• Inconsistency -> complex and varied sales process outlined.
• Manual re-entry -> increasing errors and reduced efficiency by reps.

Amid growing demand, ACGC needed a scalable quoting solution that eliminated bottlenecks and reduced human dependency without sacrificing accuracy.

The Solution: Harvey

Harvey was engineered as a conversational agent that transforms unstructured quote requests into structured, validated records with pricing logic applied in real time.
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Conversation to structured data: Collects only essential inputs :
Origin, destination, codes, dims/weight, commodity, and handling needs.
Routing + estimate: Applies ACGC’s pricing logic and returns with 3 options with exact pickup point, time of arrival, cost per kg and total cost.
Notifications: Pushes notifications on error, and tracks all conversations.
Fail-safes: If risk or ambiguity is detected, Harvey escalates to a human.